• 30-Day Return Policy: You have 30 days from receiving your item to request a return.
• Eligibility: Items must be unused, unworn, with original tags and packaging, and accompanied by a receipt or proof of purchase.
• How to Start a Return: Contact us at returns@zwore.com to initiate your return. Returns should be sent to the approved address.
• Return Approval Process: If your return is accepted, we’ll provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.
• Questions? Reach out to returns@zwore.com for any return-related inquiries.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products
• Perishable goods (e.g., food, flowers, plants)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items & gift cards

If you’re unsure whether your item is eligible, feel free to reach out.

Exchanges

For a faster exchange, return the item first, and once your return is approved, place a new order for the replacement.

Refunds

Once we receive and inspect your return, we’ll notify you of approval status. If approved, your refund will be processed to the original payment method within 10 business days. Bank processing times may vary.

If more than 15 business days have passed since return approval and you haven’t received your refund, please contact us at returns@zwore.com.